“I couldn’t get it done.” – L.E., a self-claimed satisfied customer

L. was having a difficult time with a computer glitch. After sharing her screen with me via our Zoom meeting, I was able to walk her through the troubleshooting steps to get the computer and Word to recognize the add-on app properly.

“I don’t know if I thanked you enough for helping me out yesterday. I was so frustrated and anxious, I couldn’t get it done. You took me by the hand and dragged me through the fire. When I reflected on this later, I realized this is why you’re published, and I’m still wandering in the weeks. You know how to get the hard stuff done.”